Returns & Exchanges

We try to make processing returns and exchanges as easy as possible for our customers. If you're not completely satisfied with your purchase, you may return your merchandise within 30 days of placing your order. We want to make your shopping experience the best it can be. That’s why we’ve made a FREE return option for our US customers when selecting store credit! See more information below about our return options and how to initiate a return.

HOW TO PROCESS A RETURN IN THE USA

Please follow the process below when returning your item(s) to us.

  • Within 30 days of placing your order, you can process your return HERE
  • A return shipping label will be sent to you via email.
  • Please allow 3-4 days processing time once your item(s) have arrived back at our warehouse.
  • Once processed, you will receive an email with the details of your refund or store credit information. The items will be inspected and accepted if they meet our conditions listed below.

Note: Any Sale Items purchased are offered as Exchange Only.

CLICK HERE TO PROCESS AN INTERNATIONAL RETURN

Returns For Refunds

  • If you are unhappy with your unopened and unused products and wish to return them for a refund, you can do so for up to 30 days from placing your order for a refund of the total excluding shipping costs. All refunds will be credited back to the original payment method.
  • Shroom Beach is not responsible for covering these shipping costs.
  • Items must be unwashed, unworn, with tags still attached.
  • To issue a return please visit the Return Portal by clicking here: https://shroombeach.com/apps/redo/returns-portal

Returns For Exchange

  • If you are unhappy with your unused products and wish to exchange them for a different size, color or product, you can do so for up to 30 days from placing your order. After your items are returned, Shroom Beach will place a new order with the correct product.
  • Please keep in mind that Shroom Beach is not responsible for covering shipping for exchanges (based on subtotal of products returned).
  • Items must be unwashed, unworn, with tags still attached.
  • To issue a return please visit the Return Portal by clicking here: https://shroombeach.com/apps/redo/returns-portal

You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :)

  1. Select Store Credit as your return option
  2. Return your item(s) back to us using your FREE return shipping label provided (US Only).
  3. Place a new order with the desired changes to your item(s) using the store credit received

*Customers are responsible for any shipping fees that may be associated with the new order.

*Store Credit is issued within 24 hours of your return processing, and in most cases is received instantaneously via email once complete.

Returns For Store Credit

  • If you are unhappy with your unused products and wish to return, you can do so for up to 30 days from placing your order. After your items are returned, Shroom Beach will email you a gift card for your total refund excluding shipping costs.
  • Shroom Beach will not charge restocking fees when exchanging for store credit.
  • Items must be unwashed, unworn, with tags still attached.
  • To issue a return please visit the Return Portal by clicking here: https://shroombeach.com/apps/redo/returns-portal

Return Label Costs

  • We do not cover shipping label costs for any type of International returns.
  • We do not cover shipping label costs for return orders looking for a refund as well as exchanges and in-store credit.
  • If you receive an incorrect or damaged item, please send photos as proof to hello@shroombeach.com.We can expedite a new shipment for the correct item.
  • There will be a processing fee charged of $5 restocking fee for returns for refunds, but no fee for in-store credit.

Exchanging Your Order

You can return your order for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :)

  1. Select Store Credit as your return option
  2. Return your item(s) back to us using your FREE return shipping label provided (US Only).
  3. Place a new order with the desired changes to your item(s) using the store credit received

*Store Credit is issued within 24 hours of your return processing, and in most cases is received instantaneously via email once complete.

*Customers are responsible for any shipping fees that may be associated with the new order.

Unable To Process a Return

If our returns portal isn't processing your return, you may be past our return policy window. If you're still in our 30-day return window and continue to experiencing an error, please reach out to our customer support team by emailing hello@shroombeach.com. Our Customer Care Team will take care of you from there.

WHAT HAPPENS IF MY ORDER IS "RETURNED TO SENDER"?

Couriers return a package if the address is deemed insufficient. If you provide an address that is considered as such by the courier, the shipment will be returned to our facility or fulfillment center. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Claims deemed an error on our part are covered at our expense.

CAN I CANCEL A PRE-ORDER ITEM?

If you have paid for a pre-ordered item but have changed your mind about the purchase — you can request a refund. We can issue refunds as long as the request is made within 15 days of purchase.

Changing an Order

If you need to change your order, shipping details, or other order details please contact customer support immediately after you have placed your order. We are only able to change order details before the order has been fulfilled. Once your order has been fulfilled, we will no longer be able to make any changes to it.

Note: We will not be able to change your order to a product that is not currently in stock. You will also be responsible in covering the difference of price on products you're exchanging, as well as the shipping label cost. We will send a refund for anything changed that is less expensive than what you originally paid for.

If you would like to make changes to an order, this can be handled by informing our customer support team at hello@shroombeach.com

First Steps

If your package is lost or stolen, please check first with your local post before contacting our Customer Support team. Sometimes, couriers tend to scan shipping labels first even when the package is still on its way. It's possible that your package is still out for delivery.

Next Steps

  1. If you have done the first step and can't locate your package (or it's stolen), Shroom Beach will do its best to help contact the courier to locate your it - at your request.
  2. Please do keep in mind that once your package leaves our warehouse, we have little to no control over your package. It is the courier's responsibility to deliver your order to you within the expected time frame.
  3. If you are not seeing your package, please contact your courier:
  • USPS: (800) 275-8777
  • UPS: (800) 742-5877

With further questions, contact hello@shroombeach.com

Received Wrong Order

If you happen to receive a product you did not order, we sincerely apologize for the inconvenience. Please immediately contact our Customer Care Team to let them know of the situation. (hello@shroombeach.com)

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you are unsure whether you'll be subject to customs fees or not, we'd recommend contacting your local customs office for more information before placing your order as we are not informed of these charges.